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Welcome to greatlakespreserves.shop (the “Site”). These Terms & Conditions (“Terms”) govern your access to and use of the Site and any purchases from Great Lakes Preserves LLC (“Great Lakes Preserves,” “Company,” “we,” “us,” or “our”). By accessing the Site or purchasing our products, you agree to be bound by these Terms.
Great Lakes Preserves LLC
Principal Address: 29050 Detroit Rd, Westlake, Ohio 44145
Mailing & Returns Address: 3705 Alesia Kae Dr., Brunswick, Ohio 44212
Contact: info@greatlakespreserves.shop
You must be at least 18 years old (or the age of majority in your state of residence) to use the Site or place an order. By using the Site, you represent and warrant that you meet these requirements.
We currently sell and ship products only within the United States. Orders with shipping addresses outside the U.S. will not be accepted.
We strive to accurately describe and display our products. However, minor variations (e.g., jar/label appearance) may occur. All products should be stored and used according to any provided instructions. If you have food allergies or dietary concerns, review ingredient information carefully before purchasing or consuming.
Prices are listed in U.S. dollars and are subject to change without notice. Applicable sales taxes and shipping charges will be calculated and displayed at checkout. Product availability may be limited; we may discontinue products or adjust quantities at any time.
Your order is an offer to purchase. We may accept, refuse, or limit any order at our discretion (e.g., suspected fraud, pricing errors, or inventory constraints). If we cancel an order after payment, we will issue a refund to your original payment method.
We accept payments via third-party processors including Stripe and PayPal. By submitting payment information, you authorize us and our processors to charge the total order amount. We do not store complete payment card details on our servers.
We ship using common carriers (e.g., USPS, UPS, FedEx or others) with typical delivery timelines of 2–5 business days after order processing. Shipping timelines are estimates and not guarantees; delays may occur beyond our control. Title and risk of loss transfer to you upon our delivery of the order to the carrier. Please ensure your address is accurate; we are not responsible for shipments lost due to incorrect addresses.
Please inspect your order upon delivery. If an item is defective, damaged in transit, or incorrect, contact us at info@greatlakespreserves.shop within 7 days of delivery with your order number and photos, and we will work to make it right in accordance with our policies.
Returns are handled in accordance with our separate Returns & Refunds Policy (incorporated here by reference). Please ship returns to: 3705 Alesia Kae Dr., Brunswick, Ohio 44212, following the instructions in that policy. For hygiene and safety reasons, certain opened or perishable items may have restrictions; see the Returns & Refunds Policy for details.
Promotions and discount codes are subject to separate terms, have no cash value, and may not be combined unless explicitly stated. We reserve the right to modify or end promotions at any time.
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use.
You agree not to:
All content on the Site, including text, images, logos, product names, and designs, is owned by or licensed to Great Lakes Preserves and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from our content without prior written permission.
By providing your email at checkout or subscribing to our newsletter, you agree to receive transactional messages (e.g., order confirmations) and, if opted in, marketing emails. You may unsubscribe from marketing emails at any time using the “unsubscribe” link in our emails or by contacting info@greatlakespreserves.shop. Unsubscribing will not affect transactional communications related to your orders.
The Site may include integrations with third parties (e.g., payment processors, analytics, shipping carriers). Your use of such services may be subject to their terms and policies. We are not responsible for third-party services.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YOUR USE OF THE SITE AND PRODUCTS IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL GREAT LAKES PRESERVES LLC OR ITS OWNERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) AT ISSUE DURING THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Great Lakes Preserves LLC and our owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms or your misuse of the Site or products.
These Terms are governed by the laws of the State of Ohio, without regard to its conflict of laws principles. You agree to submit to the personal jurisdiction and venue of the state and federal courts located in Cuyahoga County, Ohio, for any dispute not subject to arbitration (if applicable).
We may, by notice on the Site, adopt a binding arbitration agreement for future disputes. If implemented, it will include an option for individual small-claims court actions and will preclude class or representative actions. We will update these Terms if such an arbitration agreement is adopted.
We may update these Terms from time to time. Changes are effective when posted on the Site with the “Last Updated” date revised. Your continued use of the Site after changes become effective constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of such right or provision.
These Terms, together with our Privacy Policy and any policy referenced herein (including Shipping and Returns), constitute the entire agreement between you and Great Lakes Preserves regarding your use of the Site and purchase of products.
If you have questions about these Terms, contact us at info@greatlakespreserves.shop.